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Tomas Gallucci

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Netflix is Pretty Damn Cool! [Jun. 20th, 2009|02:37 pm]
Tomas Gallucci
[Tags|, , , , , , , ]
[mood |jubilantjubilant]
[music |Jada - American Cowboy]


Netflix knows how to serve its customers. I know because I am one, so please allow me to heap praise on them.

Recently, I have been turned on to the British car show Top Gear by a coworker. Sadly, only Season 10 is available via Amazon and Netflix, but you can Seasons 11 & 12 via iTunes (which I have done and already watched.) So I had the first DVD of Season 10 from Netflix and gave it to whester after I was through with it so I could get him hooked on the show.

When he mailed the DVD back, I noticed that Disc 2 had a short wait. Ok, that's cool, whatever. I wasn't worried about it. Interestingly, Netflix decided to skip the third disc which was available, which is worth commenting on in and of itself. I know it doesn't take a lot of programming to skip the rest of a series, but I think it is cool that someone at Netflix had the foresight to say, "Hey, if someone is watching a DVD series/boxset through us and the next disc isn't available, it's not going to make sense to send them the next available disc because they are going to miss all that content in the middle.

But that isn't what I wanted to tell you.

I checked my email to see when the DVDs would ship and low, I had an email from Netflix, but it wasn't telling me that they had shipped or received. They had sent me an email saying:

Shipping Update

Dear Tomas,

Top Gear: Series 10: Disc 2 was not available from your local shipping center. Fortunately, it was available from a shipping center in another part of the country. It's on its way and should arrive within 3 to 5 days.

You'll notice we also recently sent the next available DVD from your Queue to enjoy while Top Gear: Series 10: Disc 2 makes its way to you.

Your Queue now shows this extra DVD rental. Enjoy.

-The Netflix Team

I thought that was pretty damned cool and wanted to tell Netflix so. I searched and searched their site for a way to send them an email saying, "Hey, you know how to treat your customers right. I appreciate it and wanted to tell you 'Keep up the good job.'"

So I called and told them instead.

This isn't the first time they've done something like this either. I don't think I blogged about this, but one holiday (I think it was Thanksgiving) I really, really wanted to watch The Eagle Has Landed. I bought the film when I first moved into the apartment, but I lent it out to a co-worker who had never returned it. I hadn't watched it in over a year and was really jonesing to watch the film; this was around the time I bought the score as well as the novel. I couldn't find any place in town that had the DVD for rent or sale. Desperate, I added the DVD to the top of my queue. There was no way I could really expect to get the DVD before the holiday anyway, but I had to try. I called Netflix and asked them if I upgraded my plan to the four-at-a-time (I do the three-at-a-time) if they could at least ship it the same day. She said that they could, but here's the coolest part: she said I didn't need to upgrade but rather she could have the DVD sent out complimentary!

Just last night, I made the comment to cmd_keen that Apple was the only company that made me want to rush out and give them my money because the entire experience felt so good, but upon reflection, I need to correct that statement. I love Netflix just as much. They dazzle me with their customer care as well as their selection and efficiency. All in all, I have to say, the experience of being a Netflix customer is pretty damn cool.

[User Picture]From: ehowton
2009-06-20 04:23 pm (UTC)
Good customer care is indeed a rare thing. Congratulations on your euphoric experience.
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[User Picture]From: schpydurx
2009-06-20 04:27 pm (UTC)
I've been with Netflix going on two years based on irulan_amy's recommendation and I don't have a single complaint thus far.

That's an interesting avatar choice.
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[User Picture]From: siempre_ame
2009-06-20 07:57 pm (UTC)
Wow, my friend, you wrote an entire entry on how much you love Netflix. I'm happy that you love it as much as Apple - but you better not love it as much as mEEE!
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[User Picture]From: schpydurx
2009-06-21 12:42 pm (UTC)
If only you'd have me. Alas, I've comitted to darkest_writer
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[User Picture]From: darkest_writer
2009-06-20 09:51 pm (UTC)
I love Netflix. I'm able to get all those wonderful old movies that I love to death. Walk into Blockbuster and ask for Arsenic and Old Lace and they're like "huh?" :P
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[User Picture]From: schpydurx
2009-06-21 12:43 pm (UTC)
I know. Our Blockbuster here is woefully under-stocked and charges late fees which is why I turned ot Netflix and have never looked back.
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[User Picture]From: celtmanx
2009-06-20 09:55 pm (UTC)
I saw The Eagle Has Landed at the theater when it came out in 1976. I also vividly remember seeing A Bridge Too Far at the theater. It was my first and last film at the theater that had an intermission. I HIGHLY recommend it along with The Big red One: The Reconstruction. Kelly's heroes is always good too. Donald Sutherland is excellent in it.
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[User Picture]From: schpydurx
2009-06-21 01:06 pm (UTC)
While I appreciate the movie theme of your avatar, nevertheless I must warn you that posting images of Our Dear Leader on this blog is cause for immediate banning.

I'll take you up on your recommendations. I have a few for you to stroke your history degree:

Steal a Pencil for Me - a documentary about a couple who wrote to each other while in concentration camps, married whilst there and survived to tell their story

Der Untergang (aka The Downfall) - a film about the last days of the Third Reich, especially showing life in the Fuherbunker. Based on the diaries of one of his secretaries who escaped and hid for 60+ years.

The Lives of Others - an intimate look at the "relationship" between a Stasi officer who is sent to spy on a revolutionary writer and his wife who is caught smuggling his expose out of East Germany

Black Book - a Jewish singer infiltrates the regional Gestapo headquarters for the Dutch resistance. Explores the politics of the faling Nazi regiem.

A Very Long Engagement - World War I love story. Our French heroine's love is tossed into No Man's Land as punishment for desertion. The French Government says that he died, but she believes otherwise. Based on the novel of the same title. Audrey Tautou stars.

The Diving Bell and the Butterfly - Based on the true story of fashion magazine Elle editor Jean-Dominique Bauby who had a stroke and left all but his right eye paralyzed. He wrote his autobiography by blinking and died eight days after publication.

Finally, if you're into foreign film, try Vitus and Amelie

Edited at 2009-06-21 05:06 pm (UTC)
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